Powerful Customer Insights in
an Easy to use Platform!
When you know your customers, you can anticipate their
needs and consistently exceed their expectations...
Customer Insights Platform
No Marketing or Data Science Team? No Problem! With the cloud-based okaxis customer insights platform you can get the insights you need to run and grow your business in a simple and easy to use platform that works across all your devices.
Powerful Capabilities
Voice of Customer (VOC)
Your customer’s feedback about their experiences with and expectations for your products or services. It focuses on customer needs, expectations, understandings, and product improvement.
Topic / Trend Analysis
Having your data aggregated makes it possible to look across your customer interactions. okaxis gives you out-of-the-box categories for spotting trends and allows you to easily create your own categories.
Sentiment Analysis
Automatically analyze your customer interactions to see how positive, negative, or neutral they were with one click, giving you actionable insights into the emotions and attitudes of your customer.
Activities & Alerts
okaxis works 24 x 7 x 365 so you don’t have to. Configurable activity summaries and alert notifications let you decide how and when to keep you informed.
Insight to Action Planning Tools
Gaining insight is only half the story, if you don’t take action you are missing out on a key opportunity to improve customer experience and ultimately grow your business. okaxis gives you tools to turn insight into action and track your progress.
Intuitive Interactive Analysis
okaxis is extremely easy and intuitive to use so you don’t need to be a data scientist or waste time digging through training material. You are productive from the start.
Unified 360-degree view of your customer interactions…
Imagine your customer interaction data from different sources all in one place, giving you a 360-degree holistic view of your customers. That’s a single dashboard, aggregated KPIs, powerful search, browse, and trend detection…
Deep Insights. Fast!
You’re busy running your business… With okaxis, you instantly get the insights you need… Understand and engage your prospects and customers. Keep an eye on your competitors. Discover and research like you have never done before. All in one platform that works across all your devices.
Easily Discover Trends
Advanced AI models, Natural Language Processing (NLP), along with intuitive visualizations help you discover topics and trends across all interactions of your business. You configure what you care about and let okaxis do the rest.
Easy to Use & Customize
Finally an easy to use business insights platform that works for you. Fully customize to suit the needs of your business / Industry. We know you’re going to love the value you get from the okaxis platform.
See what our Test Group is Saying...
“Using okaxis is like having a team of marketing research analysts on staff. I can quickly identify trends and understand the voice of my customers.”
Victoria M.
“okaxis is brilliant! We have never had a better handle on our customers needs and expectations!” Truly a game-changer for our business.”
Peter L.
“In the first week I knew I had something special. It’s like I have a new window into how the external world views my business and the services we provide.” Well done okaxis!”
Phuong J.
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